Shipping & Returns
We ship via UPS Ground and UPS 3 Day Select to the 48 contiguous states. Please note that we do not accept orders to a P.O. Box as UPS will only deliver to a physical address. We do NOT pass on any UPS fuel surcharges to you as the customer when fuel rates are high.
Please see the shipping time under the “availability” on the details for each item, this information will tell you how many days the item will take to ship from our warehouse and is seperate from actual shipping time via UPS. Please note that personalized items have a processing time of 4-5 business day. You can log into your account to see when your item ships and follow it via the tracking number that we will send in a follow up email.
Unfortunately, we are not able to ship to APO/FPO boxes at this time as UPS service does not deliver to these locations. However, upon checkout, you can ship your order to an alternative address (such as a friend or relative in the USA) and they can then forward the package to you.
What if my order is lost?
Often UPS, FedEx packages are left at an inconspicuous place around your home if no one was home to receive the package - or it was delivered to a neighbor to hold. We ask that you please check the areas surrounding your home, ask any other residents living at your address if they picked up the package or check with your neighbors first. However, If you package has been lost or mis-delivered by UPS, or FedEx , we will gladly open an investigation with the shipping company used.
Please note, upon opening an investigation it will take 7 to 10 business days to receive a resolution or response from the shipping carrier. Once we receive notification of a resolution we can take the appropriate measures to rectify the situation - which is either reshipping the items which were not delivered or issuing a refund on the missing items.
If you need your items before the 7 to 10 business day investigation period, we advise you to place a second order with us. Your first order will be refunded once the shipping carrier either advises us the package was lost or if they locate the package and return it to us. If during this period you receive both your first and second order, you are welcome to refuse delivery or return one of the packages to us.
Free Shipping Promotions
On occasion The Favored Bride will run Free Shipping promotions based on order totals, in the case that free shipping is reached during one of our promotions the free shipping rules are as follows:
Alaska, Hawaii, orders are excluded from any free ground shipping promotions. When applicaple One free shipping offer per physical address only.
*Free Shipping Excludes All Coasters, Personalized Glassware Favors, Candy Jars, Jam Jars, Honey Jars and Solid Chrome Favors
Normal processing time will apply. Rush orders, 3 Day Select and Air Delivery are not included for this promotion.
When an order receives the free shipping from a promotion, returns will be subjected to the original shipping charge, if the cost of the items returned causes total sale amount to fall below the free ship rate or if the the entire order is returned. Therefore the shipping portion may be charged to the customer minus the items being returned. Customers must still pay for any return shipping.
The Favored Bride reserves the right to deduct the shipping charges from the returned merchandise if the returned items cause the total sale to fall below the promotional rate or if the entire order is returned.
You may return most new, unopened items within 30 days of UPS delivery for a exchange, credit or full refund of purchase price, less shipping cost. We'll also pay the return shipping costs if the return is a result of our error ( if you received an incorrect or defective item, etc.)
Customers are responsible for paying for return shipping, except in the instance where an error was made by us.
We pride ourselves on carrying high quality wedding favors, gifts and accessories. Our number one goal is that your shopping experience is enjoyable and stress free. You can return anything except the items in the category below:
ITEMS NOT RETURNABLE:
* Partial Quantity Returns Due to quantity pricing, we can not accept partial order returns.
* Customized orders, (personalized orders, and engraved products)
* Consumables (such as wedding bubbles, or edible items)
* Closeouts / Clearance Items
* Wearables which have been worn (i.e.- garters, jewelry)
Please contact us via email at firstname.lastname@example.org for an Return Authorization (RA) number before returning your package, you may also use the contact us form on the website. We will email you a confirmation email with return instructions.
All Returns must have a RA number posted clearly on the outside of the return package or box.
No returns will be credited without an issued RA number.
Please return your order to the warehouse address provided in your return confirmation email as we ship from several distribution centers throughout the United States. Please do not return your order to our corporate office address listed on your packing slip, unless indicated. Returns to an incorrect address will be charged additional shipping for us to return them back to the proper warehouse inventory.
For your protection, we suggest customers use a trackable shipping company such as, UPS or FedEx. The ability to track your package will only guarantee your return gets handled safely. In the instance where our warehouses can not locate your return, we will use the tracking to verify the return and issue credit to your account.
Please insure your parcel back to the address we provide you in our return email, as we will not be able to offer you credit on any merchandise which was damaged in return transit.
Under no circumstances do we accept returns past 30 days (one month), calculated from the UPS or FedEx delivery date.
NO REFUNDS ON:
* Items returned which were damaged during transit back to us. Please insure your parcel back to us, as we will not be able to offer you credit on any merchandise which was damaged in return transit.
* Orders returned to the incorrect return address. We will email you the proper address to return your order to. Please follow the return instructions in our return email. Since we have multiple distribution centers, your order will need to be returned to address we provide to you.
* Returns past 30 days (one month), calculated from the UPS delivery date.
* Any items in the "Items Not Returnable" category (found above).
You should expect to receive your refund of the purchase price within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or credit card company to process our refund request (3 to 5 business days). You can also request a store credit.